Quality warranty & after sales service:
- Secure production under ISO9001 & ISO14001 , BSCI quality system;
- 1 year warranty;
- Free parts for any breakdown with convincing evidence.
1. Can I get Free samples for test from your company?
A: Samples are avialable, all customers must pay the sample fee and shipping cost, when you place an order, sample fee will return to you.
2.We'd like to print our Logo on the appliances. Can you make it?
A: We provide OEM & ODM service which including logo printing, gift box design and carton design.
3.What is your main product line is made?
A: We mainly produce Built-in Stove (stainless & glass), Built-in Ceramic Stove, Built-in Induction Stove, Portable Induction Cooker/Cooktop.
4. Your factory or trading company?
A: We are a factory, we provide OEM services.
5.What is your main market?
A: Our main market is Middle East, South America, Europe, Russia, Africa and Some of regional.
6.You have the ability to do independent research and development?
A: Our engineering department has 70 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement and new product development. We also hold monthly new product launches Our engineering department has 4-5 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement and new product development. We also hold monthly new product launches.
7. What will you provide services?
A: If you do not mind, you can tell us the following information, you are factories, wholesalers, purchasing, dealers, consumers or do engineering, design, or home. We can provide a detailed explanation to you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via e-mail or telephone. We answer all questions for you. Thank you
8.What is the MOQ of your products?
It depends on models. Our MOQ is 1000pcs for one model. If we have stocks models, 100pcs is acceptable.
9. How about the delivery time?
30-45 days after the deposit and confirmation on all designs based on normal condition.
10. What about the payment?
Basically, the payment way is T/T or irrevocable L/C at sight. If you have any other questions, please feel free to contact us, we will try our best to support your business. Thank you.